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1.1. In these Terms and Conditions, the following expressions shall have the following meanings save where the context otherwise requires:
2.1. If You book a taxi, minicab, minibus or coach via this website, you agree to the terms below as the exclusive basis which governs such booking by ticking the "I agree to Atlas Taxicabs Terms and Conditions". If you are booking on behalf of someone else, by clicking "I agree to Atlas Taxicabs Terms & Conditions", You are representing that You have their authority to accept these terms and conditions on their behalf.
2.2. Deviations from these Terms are only valid if and to the extent that these are confirmed explicitly and in g by Atlas Taxicabs.wee
2.3. Should any provision of these Terms be pronounced invalid or in violation of public order or law by the competent judge, then only the provision in question will be void, but the rest of these Terms will remain fully in effect. Instead of the invalid provision, a provision will apply that best approached the intention of the parties.
2.4. Atlas Taxicabs shall act as an agent on Supplier’s behalf in establishing a contract between YOU and the Supplier. Atlas Taxicabs will never become a party to a contract for the provision of transport service by Supplier to You. The contract for the provision of the transport service is directly between You and Atlas Taxicabs or the Supplier. The Services shall only be offered in the name and for the account of Atlas Taxicabs or the Supplier at the prices and the conditions fixed by the Atlas Taxicabs or the Supplier.
2.5. Where in the Booking You have selected more than one Supplier to provide Your Trips, then the contract for the provision of the transport service relating to each Trip is directly between You and the respective Supplier You have selected for that Trip in the Booking.
3.1. In making a Booking via this Website You must provide accurate Details and are responsible for any failure to do so.
3.2. You hereby warrant to Atlas Taxicabs and the Supplier that You are at least eighteen years of age and legally able to make the Booking.
3.3. Atlas Taxicabs does not guarantee that it will be able to fulfil Your requirements and reserves the rights to refuse any Bookings which You wish to make and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You.
3.4. Your Details and data relating to Your use of the Website will be recorded by Atlas Taxicabs but Your Personal Data shall not, subject to the provisions of the Atlas Taxicabs Privacy Policy presented below and Clause 3.5 below, be disclosed to third parties other than the Supplier or used for any purpose unrelated to the provision of the services pursuant hereto.
3.5. Atlas Taxicabs may send a small file to Your computer when You visit the Website. This "cookie" will enable Atlas Taxicabs to track Your behavior on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable Atlas Taxicabs to identify You and Atlas Taxicabs shall not use it otherwise than in relation to this Website. You can set Your computer browser to reject cookies but this may preclude use of certain parts of this Website. Atlas Taxicabs may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.
4.1. When You enter the details of the Trip, Atlas Taxicabs will endeavor to provide You via the Website with Atlas Taxicabs Quotes from suppliers that are able to fulfil Your requirement. The Quotes are the current special "one off" offers available from suppliers, which are only available at the time of making Your Booking.
4.2. It is Your responsibility to ensure that Your Details and Trip are correct and accurate by providing, but not limited to; selecting a vehicle suitable for your luggage requirements, a valid postcode which also does not commit a traffic violation, correct date and time for the journeys to take place, correct customer name, correct and valid email address, correct and valid telephone number. If the Trip details are inaccurate and an invalid or no postcode or a postcode which causes a traffic violation is provided or an; incorrect; date, time, customer name, email address, telephone number provided you may incur additional charges and may not be due a refund, See 7.10. When You make a Booking, this constitutes an offer which Atlas Taxicabs may or may not accept.
4.3. In the event, you need to amend or correct a booking you most contact Atlas Taxicabs directly. A £10 administration fee will be charged on all booking amendments. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, and the price of the new services you have requested minus the £10 admin charge. This charge will be applied to your original payment method.
4.4. Any Booking You make may also be subject to the Supplier T&C, although where there is any conflict between the Supplier T&C and the Terms, the provisions contained in the Terms override those in the Supplier T&C.
4.5. If the Supplier wishes to impose the Supplier T&C on You, it shall be responsible for achieving this.
4.6. Atlas Taxicabs cannot confirm the ability of Atlas Taxicabs or the Supplier to accommodate any Particular Requirements and in the event that You have such Particular Requirements You should not use this Website but instead make alternative travel arrangements that address your Particular Requirements.
4.7. Atlas Taxicabs reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, you wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full.
4.8. You agree that in the fulfilment of the Booking, where the Supplier feels it is appropriate, the Supplier gives Atlas Taxicabs the right to novate the contract for the provision of transport services between You and the Supplier to another suitable party, to ensure the fulfilment of the Booking as effected via this Website.
4.9. Atlas Taxicabs reserves the right to change the type of vehicle you have booked, to ensure the fulfilment of the Booking. With large vehicles subject to availability, in the event the Supplier is no longer able to provide their vehicle, Atlas Taxicabs will endeavor to ensure You are offered alternatives of a similar type and class.
4.10. Atlas Taxicabs reserves the right to use third party companies to ensure the fulfilment of the Booking, in the case that the original Supplier is unable to fulfill the Booking. For avoidance of doubt, you certify and agree to receive SMS messages from the third-party companies regarding any trip and You give consent to third party companies to share the rider's information, including trip status, with Atlas Taxicabs. Protected by reCAPTCHA.
5.1. When booking with the ‘Pay by Card’ option, You agree to pay the Fare at the time You make Your Booking. Atlas Taxicabs is entitled to collect all monies due for the booked Trip from You acting entirely and settle all Card Costs of the booked Trip on behalf of Atlas Taxicabs or the Supplier, in advance of making the payment due to the Supplier for the booked Trip as the Supplier’s agent.
5.2. When paying by Card you agree to Atlas Taxicabs using an authorization token on your Card to allow us to charge your Card in event of any amendments to your Booking. Atlas Taxicabs will not store any of your Card details. In the event that Your Card payment is refused by Your Card issuer for whatever reason, Atlas Taxicabs will not be able to fulfil Your Booking.
5.3. When booking with the ‘Pay by Cash’ option, you agree to pay the Fare to Atlas Taxicabs or the Supplier’s driver. When booking with the ‘BACS’ option, you agree to pay the Fare to the Supplier’s bank account. When booking with the ‘Credit Balance’ option, you agree to pay the Fare to Atlas Taxicabs 's nominated bank account.
5.4. Once You have confirmed Your Booking on the payment screen, it cannot be cancelled or changed except in accordance with clause 7 of these Terms. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, Atlas Taxicabs will not be able to fulfil Your Booking.
5.5. Atlas Taxicabs will provide You with a receipt for Payment by email to the email address you registered with the Booking.
5.6. Payment will not cover any extra requirements you request, such as child seats. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then Atlas Taxicabs or the Supplier may charge you extra, which you must pay them directly for. If You wish to give a tip to the driver, you should do so directly at your own discretion.
5.7. In the event that You make any deviations from the route that You entered into the Website, you may be subject to additional charges by the Supplier in respect thereof and will make such payment directly to the Supplier.
5.8. Atlas Taxicabs offer no warranties on payments made direct to the Supplier with Cash or Bacs.
6.1. Neither Atlas Taxicabs nor the Supplier is responsible to You for, or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss.
7.1. Cancellations must be made by you using our website or email directly to contact@atlastaxiabs.co.uk. You will be entitled to a refund, depending on when you cancel your Booking, as follows:
7.2. Customer(s) who paid a deposit will be refunded or charged depending on the amount due as per condition 7.1.
7.3. At Atlas Taxicabs’ discretion, a cancellation charge may be refunded on the basis that You re-book within 24 (Twenty-Four) hours, minus a £15 (Fifteen Pounds) administration charge. Only once the Journey is re-booked, the refund can be processed. However, Atlas Taxicabs reserves the right to refuse a cancellation refund at any time.
7.4. In the event that the Supplier does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time - or within 30 minutes if the Agreed Pick-up Point is an airport - and You do not use Atlas Taxicabs or the Supplier for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However, should You, at Your own discretion, decide to continue with the Trip where Atlas Taxicabs or the Supplier turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.
7.5. In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at Atlas Taxicabs or the Supplier’s discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance. Where the Supplier decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the Supplier in respect of any additional waiting time and/or parking charges and will make such payment directly to the Supplier.
7.6. In the event that you do not wish to use the Services for any reason and do not cancel the Booking using the website or by contacting Atlas Taxicabs, no refunds will be provided.
7.7. In the event that you wish to cancel a return leg of your journey, you will not be entitled to any refund.
7.8. For pre-paid Bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday).
7.9. Customers with credit accounts or account balances will be exempt from cancellation charges.
7.10. In the event of a Booking cancellation or no show by Atlas Taxicabs or the Supplier, you must contact Atlas Taxicabs within 7 days to issue your refund.
7.11. In the event that You provide inaccurate details including but not limited to an invalid or missing; postcode, postcode causing traffic violation, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from Atlas Taxicabs or the Supplier in order to complete the Trip.
8.1. You acknowledge and accept that Atlas Taxicabs is acting as the agent of the Supplier and that whilst Atlas Taxicabs will try to assist with any complaints You may have in respect of the Supplier’s services, any legal remedy You seek will be sought against the Supplier not Atlas Taxicabs.
8.2. The Supplier has warranted to Atlas Taxicabs that it is licensed by the appropriate Licensing Authority(ies) but Atlas Taxicabs shall not be responsible for verification of such warranty and if You are in any doubt, you should contact the Private Hire Operator and rely on Your own verification.
8.3. Atlas Taxicabs shall not be liable for any delays in pick-up or drop-off times or for any failure of the Supplier to arrive at all or for any failure of the Supplier to provide its services in accordance with Your requirements or expectations.
8.4. Atlas Taxicabs shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising, suffered by You in connection with any failure by the Supplier or otherwisein connection with these Terms or otherwise and if You consider that You have any claim in respect of any failure by Supplier You agree to make such claim directly against the Supplier.
8.5. Atlas Taxicabs aggregate liability in respect of these Terms and any matter arising out of it (including claims whether made in contract or tort) shall be limited to £500.
8.6. Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded as far as legally possible.
8.7. Nothing in this clause shall operate so as to exclude any rights You may have under consumer legislation or limit the Atlas Taxicabs and Supplier's liability for death or personal injury arising out of its negligence.
8.8. Any estimated trip times and times of arrival presented by Atlas Taxicabs on its Public website or otherwise, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by driver. Therefore, you agree that You are responsible for setting an appropriate Agreed Time that allows You sufficient time to reach Your destination to subsequently check-in for a flight, take a train or fulfil any other dependencies You might have.
8.9. Atlas Taxicabs may keep You informed of the status of your Booking by sending You email, and SMS text alerts, although Atlas Taxicabs does not guarantee the delivery nor the timing of these email and SMS text alerts, and shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising from the omission or delay of such email and SMS text alerts.
8.10. Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.